{"id":3063,"date":"2021-01-28T11:57:34","date_gmt":"2021-01-28T15:57:34","guid":{"rendered":"https:\/\/nitrex.gxinteractive.com\/training-copy\/"},"modified":"2021-02-21T17:57:01","modified_gmt":"2021-02-21T21:57:01","slug":"rma","status":"publish","type":"page","link":"https:\/\/nitrex.gxinteractive.com\/en\/service-and-support\/services\/rma\/","title":{"rendered":"RMA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3063\" class=\"elementor elementor-3063\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9f2d297 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f2d297\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b996f58\" data-id=\"b996f58\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d14925b\" data-id=\"d14925b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cabf6d6 elementor-widget elementor-widget-heading\" data-id=\"cabf6d6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RETURN A UPC-MARATHON PRODUCT FOR SERVICE<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e457c90 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e457c90\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e1e5b7 elementor-widget elementor-widget-text-editor\" data-id=\"2e1e5b7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>UPC-Marathon customers can return a UPC-Marathon product for evaluation, repair, calibration or in-warranty service. Before sending your product for service, you will need to contact us and get an RMA (return materials authorization) number.<\/p><p>Once you acquire an RMA number, select your region from the menu bar below, and proceed to complete the online form. When you receive the email confirmation, print a copy and include it with the return item.<\/p><p>Please note that UPC-Marathon will pay the cost of shipping and returning products for in-warranty service. If the returned item is found to be damaged as a result of an accident, abuse, misuse, or through unauthorized disassembly, repair, or modification, the warranty is void and the customer will be notified. In such an event, a quote will be issued for service and repairs including shipping costs.<br \/>For all non-warranty RMAs, the customer is responsible for shipping costs to and from UPC-Marathon.<\/p><p>UPC-Marathon will not perform any services to items received without having an RMA number.<\/p><p><strong>INSTRUCTIONS:<\/strong><br \/>1. Call or e-mail UPC-Marathon to assign an RMA number for your return.<br \/>2. Fill out form, explain the issue you are experiencing, and the conditions in which it appears.<br \/>3. After submitting the RMA form, print the email confirmation you receive and include the copy with your returned item(s). Please ship to the following address:<br \/>6724 South 13th Street, Oak Creek, WI 53154 Attn: RMA# XXXXXX<\/p><p><strong>RETURN CONTACT INFORMATION:<\/strong><br \/>Phone: +1 414 462 8200<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8ff3a7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b8ff3a7\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-519aa54 elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"519aa54\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"contact\" name=\"RMA\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3063\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"519aa54\"\/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-email_to elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<label for=\"form-field-email_to\" class=\"elementor-field-label\"><br>Choose your continent<\/label>\t\t<div class=\"elementor-field elementor-select-wrapper \">\n\t\t\t<select name=\"form_fields[email_to]\" id=\"form-field-email_to\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t<option value=\"\">Select your continent<\/option><option value=\"aW5mbythbWVyaWNhc0B3ZWJsb2Z0LmNh\">AMERICAS<\/option><option value=\"aW5mbytldXJvcGVAd2VibG9mdC5jYQ==\">EUROPE<\/option><option value=\"aW5mbythc2lhQHdlYmxvZnQuY2E=\">ASIA<\/option>\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-fname elementor-col-50 elementor-field-required\">\n\t\t\t\t\t<label for=\"form-field-fname\" class=\"elementor-field-label\">RMA#<\/label><input size=\"1\" type=\"text\" name=\"form_fields[fname]\" id=\"form-field-fname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-lname elementor-col-50\">\n\t\t\t\t\t<label for=\"form-field-lname\" class=\"elementor-field-label\">Date Shipped to UPC<\/label><input type=\"date\" name=\"form_fields[lname]\" id=\"form-field-lname\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-cname elementor-col-100\">\n\t\t\t\t\t<label for=\"form-field-cname\" class=\"elementor-field-label\">Company Name<\/label><input size=\"1\" type=\"text\" name=\"form_fields[cname]\" id=\"form-field-cname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_69abf8b elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<label for=\"form-field-field_69abf8b\" class=\"elementor-field-label\">Contact Name (required)<\/label><input size=\"1\" type=\"text\" name=\"form_fields[field_69abf8b]\" id=\"form-field-field_69abf8b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">Your Email (required)<\/label><input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-phone elementor-col-50 elementor-field-required\">\n\t\t\t\t\t<label for=\"form-field-phone\" class=\"elementor-field-label\">Telephone (required)<\/label><input size=\"1\" type=\"tel\" name=\"form_fields[phone]\" id=\"form-field-phone\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-address elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<label for=\"form-field-address\" class=\"elementor-field-label\">Address (required)<\/label><input size=\"1\" type=\"text\" name=\"form_fields[address]\" id=\"form-field-address\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-city elementor-col-25 elementor-field-required\">\n\t\t\t\t\t<label for=\"form-field-city\" class=\"elementor-field-label\">City (required)<\/label><input size=\"1\" type=\"text\" name=\"form_fields[city]\" id=\"form-field-city\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-state_province elementor-col-25 elementor-field-required\">\n\t\t\t\t\t<label for=\"form-field-state_province\" class=\"elementor-field-label\">St\/Prov (required)<\/label><input size=\"1\" type=\"text\" name=\"form_fields[state_province]\" id=\"form-field-state_province\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-zip elementor-col-25 elementor-field-required\">\n\t\t\t\t\t<label for=\"form-field-zip\" class=\"elementor-field-label\">Zip\/Postal Code (required)<\/label><input size=\"1\" type=\"text\" name=\"form_fields[zip]\" id=\"form-field-zip\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-country elementor-col-25 elementor-field-required\">\n\t\t\t\t\t<label for=\"form-field-country\" class=\"elementor-field-label\">Country (required)<\/label><input size=\"1\" type=\"text\" name=\"form_fields[country]\" id=\"form-field-country\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_5533f20 elementor-col-100\">\n\t\t\t\t\t<label for=\"form-field-field_5533f20\" class=\"elementor-field-label\">Preferred Shipping Method (UPS\/FedEx Acct#:)<\/label><input size=\"1\" type=\"text\" name=\"form_fields[field_5533f20]\" id=\"form-field-field_5533f20\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_3f2f558 elementor-col-50\">\n\t\t\t\t\t<label for=\"form-field-field_3f2f558\" class=\"elementor-field-label\">Model\/Part #\/Quantity<\/label><input size=\"1\" type=\"text\" name=\"form_fields[field_3f2f558]\" id=\"form-field-field_3f2f558\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_405e187 elementor-col-50\">\n\t\t\t\t\t<label for=\"form-field-field_405e187\" class=\"elementor-field-label\">Serial Number(s) if known<\/label><input size=\"1\" type=\"text\" name=\"form_fields[field_405e187]\" id=\"form-field-field_405e187\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_04cb92a elementor-col-100\">\n\t\t\t\t\t<label for=\"form-field-field_04cb92a\" class=\"elementor-field-label\">Reason for Return<\/label><textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_04cb92a]\" id=\"form-field-field_04cb92a\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_68fc7ff elementor-col-100\">\n\t\t\t\t\t<label for=\"form-field-field_68fc7ff\" class=\"elementor-field-label\"><br>Service Required<\/label><div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Evaluation\/Repair\" id=\"form-field-field_68fc7ff-0\" name=\"form_fields[field_68fc7ff]\"> <label for=\"form-field-field_68fc7ff-0\">Evaluation\/Repair<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Credit\" id=\"form-field-field_68fc7ff-1\" name=\"form_fields[field_68fc7ff]\"> <label for=\"form-field-field_68fc7ff-1\">Credit<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Recalibration Resize\" id=\"form-field-field_68fc7ff-2\" name=\"form_fields[field_68fc7ff]\"> <label for=\"form-field-field_68fc7ff-2\">Recalibration Resize<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Other\" id=\"form-field-field_68fc7ff-3\" name=\"form_fields[field_68fc7ff]\"> <label for=\"form-field-field_68fc7ff-3\">Other<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_77104f1 elementor-col-100\">\n\t\t\t\t\t<label for=\"form-field-field_77104f1\" class=\"elementor-field-label\"><br>Return-Time Request (If Applicable)<\/label><div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Standard (4 \u2013 6 Weeks)\" id=\"form-field-field_77104f1-0\" name=\"form_fields[field_77104f1]\"> <label for=\"form-field-field_77104f1-0\">Standard (4 \u2013 6 Weeks)<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Expedite (1- 2 Weeks $100 fee)\" id=\"form-field-field_77104f1-1\" name=\"form_fields[field_77104f1]\"> <label for=\"form-field-field_77104f1-1\">Expedite (1- 2 Weeks $100 fee)<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_01d1979 elementor-col-100\">\n\t\t\t\t\t<br>\n<strong>PLEASE NOTE:<\/strong><br>\nWhen submitted successfully, a copy of the details will be sent to the email you provided above. Please include a copy for shipping with the return product.\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4e23592\" data-id=\"4e23592\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RETURN A UPC-MARATHON PRODUCT FOR SERVICE UPC-Marathon customers can return a UPC-Marathon product for evaluation, repair, calibration or in-warranty service. Before sending your product for service, you will need to contact us and get an RMA (return materials authorization) number. Once you acquire an RMA number, select your region from the menu bar below, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1226,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"new_scheduled_revision":null,"save_as_revision":null,"_links":{"self":[{"href":"https:\/\/nitrex.gxinteractive.com\/en\/wp-json\/wp\/v2\/pages\/3063"}],"collection":[{"href":"https:\/\/nitrex.gxinteractive.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nitrex.gxinteractive.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nitrex.gxinteractive.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nitrex.gxinteractive.com\/en\/wp-json\/wp\/v2\/comments?post=3063"}],"version-history":[{"count":16,"href":"https:\/\/nitrex.gxinteractive.com\/en\/wp-json\/wp\/v2\/pages\/3063\/revisions"}],"predecessor-version":[{"id":4257,"href":"https:\/\/nitrex.gxinteractive.com\/en\/wp-json\/wp\/v2\/pages\/3063\/revisions\/4257"}],"up":[{"embeddable":true,"href":"https:\/\/nitrex.gxinteractive.com\/en\/wp-json\/wp\/v2\/pages\/1226"}],"wp:attachment":[{"href":"https:\/\/nitrex.gxinteractive.com\/en\/wp-json\/wp\/v2\/media?parent=3063"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}